Telephone Banking


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Login

PIN generated One-Time-Passcode (OTP) for use when logging onto the call centre, or IVR system.

Verify

This feature enables consumers to determine the legitimacy of the entity they are talking with before they disclose their own credentials.

Transfer

Funds transfers can be "signed" using the device by inputting the amount, account number and user's PIN to generate a unique one-time-code authorising the transaction.

Features
  • Unique Reciprocal Authentication, independent of PING to prevent cross channel exploit
  • Consumer protection from divulging credentials to un-trusted entity
  • Secret PIN/Password never transmitted
  • Termination of insecure wallet and non-wallet questioning for telephone identification
  • Transaction signing activated through the ECHO mode
 Mitigates
  • Social engineering (both consumer to enterprise and enterprise to consumer)
  • Use of public domain information for identification, such as date of birth and mother’s maiden name
  • Consumer/employee inconvenience
  • Call centre fraud
  • Telephone payment fraud